"The most positive experience we have had with a software vendor in living memory"
- Service-now.com Customer, Fortune 50 Global Bank

Service-now.com is the leading provider of On Demand IT service management solutions. Supporting more than one million users worldwide, we have seen exceptional growth since our inception in 2004.

We are no new entrant to the issues that global organizations are facing and are tackling on a day to day basis. Service-now.com was founded in 2004 by Fred Luddy, (former CTO of Peregrine Systems and Remedy).

Fred leads a team laser focused on really listening to customers, being open to all feedback, willing to question everything and rethink the way we approach IT service management. You will find Service-now.com offers you the experience that you need of a partner. The vast majority of our employees have worked at companies such as BMC, CA, Deloitte Consulting, Forrester Research, HP, IBM, Quest Software, Touchpaper, Mercury, and Peregrine Systems as well as IT departments of the Global 2000.

Our Vision

We are redefining the IT service management market and changing the rules of the software game. We believe that an IT department or external service provider, regardless of size or complexity, requires a "single system of record" for all processes being used to provision, upgrade, repair, support, and manage the business services and the underlying infrastructure upon which an organization depends.

The single system of record embodies ERP for IT and provides clear visibility into what is being done in IT, for which parts of the business, with what priority, as well as the risks associated with that work. It will be sufficiently comprehensive for the most technical manager to understand the impact of pending changes being made in seemingly unrelated areas, yet simple enough to use that a non-IT employee finds value in it for reporting issues, ordering new services, getting news, and knowledge about the business.

The single system of record’s foundation will integrate the very latest discovery, management and monitoring technologies and build a single point of truth to manage and measure IT.

Our Beliefs

Simple - Simple is best. Consumer software products are leading the transformation of the User Interface.

Complete - Customers want a complete solution which also plays well with other critical applications in their infrastructure.

Standards Based - Flexible and Open Standards (ITIL, SOX, COBIT), (HTTP, SOAP, LDAP, Java Script, ECMA 262) are the way to go.