Service-now.com is the modern SaaS IT service management application. Supporting more than one hundred thousand IT professionals worldwide, the company has seen exceptional growth since its first customer in 2005. Free from the baggage of legacy vendor business models and technologies, Service-now.com is unmatched in its ability to deliver rapid value to the customer.

Fred Luddy, Service-now.com CEO, was the CTO of Peregrine Systems and Remedy for 13 years. Fred founded Service-now.com in 2004 to change the ITSM industry for good.

Vision

Fred leads a team focused on delivering powerful simplicity through an ITSM application that just works. Service-now.com challenges the status quo at every turn, constantly looking to its customers for inspiration in a quest to provide an ITSM tool that is ultimately intuitive while aligning with unique enterprise IT service requirements in a new economy.

Beliefs

Service-now.com has redefined the ITSM tool landscape and is delivering on its vision to provide an ERP for IT. Service-now.com is defined by these core tenets:

• Customer success is the ultimate measure.
  
• There is power in community.
  
• Customer trust is paramount and data and application security is uncompromised.
  
• Organic application development on a single platform will always be better for the customer.
  
• The care and feeding of the application is the vendor’s responsibility.
  
• Simplify the complex without compromising power.
  
• Agile application development provides continued relevance and innovation.
  
• Customers receive iterative value within weeks or months, not years or never.
  
• Platform as a service flexibility allows IT to rapidly deliver on evolving business requirements.
  
• Customizations and upgrades are not mutually exclusive.
  
• Provide immediate time to value and the lowest total cost of ownership.
  
• The Internet is the development and delivery platform.
  
• The entire application lives in the customer’s browser of choice.
  
• Use flexible, open and modern technology standards.