Service-now.com's Service Request Catalog provides a single human interface to any ITIL discipline. 

Simple. Your user's won't have to know if they are dealing with Incident, Change, or Release.  The people servicing the request will have exactly the information they need. 

Faster. Your users will get what they want faster and easier, while the IT personnel fulfilling the request will have the necessary approvals, information and process to get the job done. 

Empowering. Your users will say "I opened an IT request, wow, that was easy".  The IT staff will marvel that the requester actually filled in all the required data. Information will flow smoothly from a simple request to a potentially complex fulfillment workflow. 

Easily facilitated requests using the Service Catalog include:

Scheduling a Server Reboot
Restoring a File from a Backup
Requesting a new DNS Entry
On-boarding a new employee

Most large companies have multiple systems for requesting services but the majority are isolated, under-used and ineffective. Legacy service request systems have to integrate to other technologies to get the job done. As a result, users circumvent these systems calling the help desk directly or requesting services via hallway conversations.

Inspired by consumer web shopping experiences such as Amazon.com, Service-now.com's Service Catalog automates complex workflows in a simple and flexible manner. It offers an intuitive and approachable online ordering experience for requesters, and automates fulfillment workflows that the largest and most complex organizations require. Once an order is placed, the customer can track its progress much like tracking a shipment online with UPS or FedEx.