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Technical Support Associate

Service-now.com, a San Diego based software development company, is seeking a Technical Support Associate to capitalize on the company’s momentum and help build a new market in On Demand IT service and asset management solutions.

Responsibilities

The Technical Support Associate will be responsible for direct end-user support of Service-now.com customers as they customize our software to meet their needs.  This includes online web/email support as well as direct telephone support as required.  After hours/weekend rotational on-call support will be required.  This position is in the Customer Support group, a small team working directly with both very technical customer administrators and our own development staff. 

We are seeking a highly motivated individual who is looking for an opportunity to join a growing organization that is highly focused on having happy employees and happy customers.

Skills

Required Skills
•    Must have solid programming skills (JavaScript a must)
•    Working knowledge of the web applications, networks, protocols and email (SMTP, POP3)
•    Experience with relational databases such as MySQL, Oracle, DB2
•    OS experience with Linux and/or UNIX including command line expertise
•    Strong personal commitment to quality service
•    Experience dealing with technical end-users in a support role

Preferred Skills
•    HTML and XHTML development experience
•    Working knowledge of Active Directory, LDAP
•    AJAX, CSS, XML experience a plus
•    Experience with web services via APIs is a plus
•    A fundamental understanding of IT service management and the ITIL business process

Experience

The ideal candidate is a recent college graduate with a Computer Science degree or equivalent (or is working towards a technical degree) or a developer with 1-2 years of experience.  Strong interpersonal communication skills are essential.

Opportunity

Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.

Work Environment

We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, a professional yet laid-back atmosphere all in the coolest offices only 100 yards from the Pacific Ocean.

Location

The job is in Solana Beach, California. No remote employees or relocation offered.

Reporting Structure

Reports directly to the Manager of Customer Support.

Resume Info

Submit all resumes to: resumes@service-now.com