Solutions | By Service | Service Portfolio Management

Your business users care about things like growing revenue, the number of purchase orders processed, the number of units shipped, or financial assets under management. Yet most IT organizations talk to their users in terms of gigabytes of storage, or numbers of virtual machines, or network bandwidth. No wonder the business has trouble understanding the value IT delivers. The best IT thinkers bridge that gap with ServiceNow.

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Communicate the IT value and capability to the business

Our service portfolio management solution transforms IT-speak into a language the business understands and cares about. We call it the language of IT 3.0. It starts with a consumer-friendly online catalog that packages and presents IT services in a portfolio of business-relevant service offerings. Users intuitively select the IT service level they need at the price they can afford to meet their business needs. It works just like your users would expect.

Transparency leads to trust

Every IT interaction with your business user is an assessment of how well you're supporting their business. Yet for many IT organizations, providing visibility into service level is not only a frightening concept, it is virtually impossible because data comes from so many disparate systems. When problems do occur, your users already know. If you can't provide information showing that you understand the problem, you can't earn their trust.

The best IT thinkers know that with the ServiceNow service portfolio management solution things are different. Incidents, problems, changes, even projects and other data can automatically roll up into an intuitive dashboard. You and your users have a real-time view into the performance and root-cause issues for the IT services the business cares about. Even if things don't work as expected, you can show that you have a handle on the problem. Now that's how to establish trust. Just ask our customers.