The majority of new Service-now.com customers during the last twelve months have been former Remedy customers. Like you, they reached a certain point of frustration with the Remedy application and their vendor. Here’s why they switched:

• Unlike Remedy, all Service-now.com customizations are preserved through our automatic upgrade process.
• Through the years, their Remedy implementation lost its flexibility to support the addition of new business processes.
• Remedy application development teams grew to be larger than those that supported revenue-generating applications. Service-now.com allows them to manage the application with 25 percent of the resources.
• Service-now.com licensing is simple and flexible – we are licensed through a single subscription fee and there is no charge for employee self-help.
• Customers came to the realization that there will always be another Remedy upgrade around the corner.
• Incompatibilities between BMCs CMDB, Atrium, forced customers to upgrade to Remedy 7. In the world of Service-now.com, version incompatibilities do not exist – you will always be on the current version.
• Remedy customer support was not the same due changes in strategy and ownership. At Service-now.com we are financially and contractually motivated to give you superior customer service.
• Unnecessary maintenance fees that provided little value continued to mount. With Service-now.com, there is no additional maintenance fee – automatic upgrades, infrastructure resources and support are included in the subscription fee.
• Service-now.com was completely transparent in the evaluation process providing customers immediate access to their own test environment. BMC would not even show them Remedy 7.

Service-now.com represents a tectonic shift in IT service management. Our suite of applications are an extreme departure from Remedy’s proprietary client/server technology. Service-now.com was born on the Internet using ITIL as the blueprint and is delivered via software-as-a-service.  Our inspiration comes from business to consumer applications like Google, Amazon.com and many of the Web 2.0 social communities that your users have grown to love and use on a daily basis.  Service-now.com marries innovative technology with a business model designed to save you money and make your company more productive. 

• I’m interested!
• I’d like to get my hands on the technology!
• I’d like to read about other IT organizations that made the switch!
• I’d like to better understand the benefits of Service-now.com!

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