The harsh reality of the HP OpenView Service Desk end-of-life announcement is that implementing Service Manager will take more than 30 weeks and will cost a fortune, leaving your organization disabled during difficult economic conditions. 

Wasteful Use of Resources and Money
While your company is focused on reducing IT expenditures and getting the most out of existing resources, a 30-week implementation and migration of HP Service Manager will adversely impact your goals.  In the case HP has not disclosed what the implementation and migration process includes, let us share what our newly converted customers have told us:

Moving to HP Service Manager is not a migration
It is a complete re-implementation that will take at least 30 weeks. 

Service Manager is an upgrade to Peregrine ServiceCenter
It uses a proprietary programming language that was developed in the early 1980’s called RAD.

Proprietary technology
Specialized staff will need to be retained or hired.

Lack of stability and features
Customers report that Service Manager is not as stable and does not include many of the features offered by its predecessor.

There is no like-for-like license match
Because the applications are completely different, you will purchase additional licenses and end up increasing your annual maintenance fees.

You are not alone
Many customers are fed up with the way they have been treated. Check out the forum posts on Vivit, an independent HP Software Users Community.

• ‘Take up of SM7 in the UK has been slow.  Why?’
• 'Where are all the HP people?’

Regardless of your decision, you will be implementing a new technology. Wouldn’t you like to use this opportunity to modernize your service management platform and save substantial money?

• HP Service Manager is not new technology, nor is it an upgrade – it is a complete reimplementation
• Expect a minimum 30 week implementation and migration
• Customer paid services engagement to evaluate current implementation and environment
• Additional purchases include licenses for like-for-like applications and net new licenses purchase for service level management, knowledge management, employee self-service and reporting
• If you add or purchase new licenses your annual maintenance fees will rise
• Basic tool implementation
• Table and data mapping
• Redefine processes to match HP Service Manager instead of your own unique processes
• Redo all customizations, business rules and integrations

• The need to upgrade in the future doesn't go away

   

I’m interested!

I’d like to get my hands on the technology!

I’d like to read about other IT organizations that made the switch!

I’d like to better understand the benefits of Service-now.com!

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