Weekly Live Demonstration

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February 9, 2010 10:00 am PST
February 9, 2010 10:00 am CET (en Francais)
February 9, 2010 10:00 am GMT

Join us to see how the simplicity and flexibility of our ITIL-based solution is the right solution for your IT organization. See how Service-now.com is championing a new approach to IT Service Management through modern application development, delivery and pricing. Learn how Service-now.com empowers customers with rapid user adoption, lower costs, faster implementation and IT agility.

Sign up for a one hour live demo and learn how to:

• Implement one or all of the ITIL processes including incident, problem, change, configuration, release management and service catalog
• Integrate these processes into a configuration management database
• Focus on business innovation and value rather than maintenance of complex legacy (client/server) applications and their supporting infrastructure.

Upcoming Webinars
Pink Elephant: Cloud Computing within the Service Value Chain
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February 11, 2010 10:00 am PST; 6:00 pm GMT
Cloud computing offers significant and immediate benefits. However, its value relies on IT’s ability to effectively manage cloud resources as part of the IT service value chain. Similar to on-premise systems, integrating cloud resources into the service portfolio requires proper planning, documentation, process coordination, management and governance.

Troy DuMoulin, Pink Elephant AVP product strategy, and Matt French, Service-now.com director of product strategy, outline an actionable plan leveraging the related processes of the ITIL service lifecycle for IT leaders to optimize the use of cloud computing.

We will discuss:
* Different forms of cloud resources
* IT’s role in managing cloud services
* An actionable plan to get the most out of managing a cloud computing strategy

Archive of Recorded Webinars
Service-now.com Demonstration Webinar
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January 26, 2010
See how the simplicity and flexibility of our ITIL-based solution is the right solution for your IT organization. View how Service-now.com is championing a new approach to IT Service Management through modern application development, delivery and pricing. Learn how Service-now.com empowers customers with rapid user adoption, lower costs, faster implementation and IT agility.

Service-now.com Winter 2010 Release Preview Webinar
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January 14, 2010
Release enhancements deliver on our commitment to provide the most intuitive ITSM application available today. The Winter release includes powerful administrative features, a simplified user experience and improved discovery functionality

Case Study: The Ohio State University Medical Center prepares for the future of IT Service Management
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December 10, 2009
Located in Columbus, Ohio, The Ohio State University Medical Center is one of the largest and most diverse academic medical centers in the country and the only academic medical center in central Ohio. OSU Medical Center recently moved to Service-now.com IT Service Management application. Please join us for an informative case study and a Service-now.com demonstration of the IT service desk technology that is helping hundreds of organizations provide better, more efficient IT service.

TCO & ROI: Justifying Improvements in ITSM Tools and Processes
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October 15, 2009
Service-now.com and Nashco Solutions outline a plan to justify improvements in ITSM tools and processes by defining key components of Return On Investment (ROI) and Total Cost of Ownership (TCO). Using quantifiable analysis, we demonstrate the true cost of your existing ITSM processes, their impact on the business today and how replacing your ITSM solution set can speed the adoption and implementation of formalized processes while achieving measurable savings. 

Service-now.com Fall 2009 Release Preview
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Sept. 9th, 2009
Service-now.com is excited to announce the Fall 2009 Release is scheduled for Sept. 25, 2009. Release enhancements focus on ensuring information quality and usability by simplifying the process of capturing, sharing and evaluating IT service management data including increased reporting power and timeline analytics, knowledge management using KCS methodologies, task-based customer satisfaction surveys and user interface improvements. 
For a more complete view of the Fall 2009 Release enhancements, please visit the release overview page

Translating Service Catalog and Service Request Processes into Technical Requirements
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Sept. 3rd, 2009
Most organizations struggle with the challenges of service delivery management, determining what the service delivery organization does and how to design offerings to meet real-world demands. Join Consulting-Portal and Service-now.com for the third in a series of webinars that illustrate how to rapidly define and translate technical requirements. We’ll then demonstrate how easy it is to model and configure processes within Service-now.com.

Case Study: Consolidating service desks to a single platform
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August 20th, 2009
As a result of several acquisitions, 2e2 Group found itself simultaneously managing seven various ITSM technologies. In an attempt to consolidate, simplify and standardize their ITSM processes, 2e2 analyzed several vendors and found Service-now.com to be the clear choice.

Achieving Closed Loop Change Management
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August 6th, 2009
From process definition to technology implementation, this Webinar promises to highlight why Service-now.com and Fruition Partners customers have a high change management implementation success rate.

Translating Change Management Processes into Technical Requirements
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June 18, 2009
Join Consulting-Portal and Service-now.com for the second in a series of webinars that illustrate how to rapidly define and translate technical requirements. We’ll then demonstrate how easy it is to model and configure processes within Service-now.com.

Case Study: Modern ITSM in Higher Education - University of San Francisco
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May 14, 2009 (please note the recording is audio only for the first few minutes)
University of San Francisco, Io Consulting and Service-now.com define practical and actionable steps to reduce IT service management costs by more than sixty percent, keep up with student and faculty expectations in the Web 2.0, connected world, modernize IT service delivery and empower your students and staff to become more self-sufficient and leverage pure, internet-based ITSM Software as a Service to unleash competitive leverage.

Service-now.com Spring 2009 Release Preview
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May 13, 2009
Service-now.com is excited to announce the Spring 2009 Release is scheduled for May 28, 2009 from 8:00 PM to 10:00 PM PST.
The release includes significant new functionality and enhancements that you can use on the day of the release including content management system, service level management, project management, ITIL-based best practice plugins, reporting, KPI definition, CIO dashboard, email administration, update sets and knowledge management.

Translating ITIL Processes into Technical Requirements
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April 16, 2009
Consulting-Portal and Service-now.com illustrate how to rapidly define and translate technical requirements. We then demonstrate how easy it is to model and change processes within Service-now.com.

Case Study: Economic Reform Begins with IT
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March 26, 2009
Fruition Partners’s Marc Talluto, Sara Goellner from World Wide Technology, Inc and Service-now.com discuss immediate and actionable ways to save money, improve service management efficiencies and modernize your IT department.

The Next Generation Service Desk: itSMF UK e-Symposium
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March 19, 2009
Join Matt French, Director Product Strategy and explore how Software as a Service (SaaS) applications built around ITIL v3 best practice processes are revolutionizing the IT service management industry. Applications using the Internet as the development and delivery platform are providing users with flexibility, ease of use, cost effectiveness and simplified administration.

Expert Roundtable: ITIL Meets Software as a Service
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March 12, 2009
Pink Elephant, Blue Cross and Blue Shield of Minnesota and Service-now.com discuss how advances in technology can enable rapid ITIL V3 adoption and what the future holds for ITSM software.

SaaS IT Service Management Case Study: Santander Consumer USA Inc.
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February 11, 2009
THINKstrategies, Santander Consumer USA Inc and Service-now.com discuss the benefits of shifting IT service management to the Cloud.