Weekly Live Demonstration

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July 7, 2009 10:00 am PDT

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July 21, 2009 10:00 am PDT

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August 4, 2009 10:00 am PDT

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August 18, 2009 10:00 am PDT

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September 1, 2009 10:00 am PDT

Join us to see how the simplicity and flexibility of our ITIL-based solution is the right solution for your IT organization. See how Service-now.com is championing a new approach to IT Service Management through modern application development, delivery and pricing. Learn how Service-now.com empowers customers with rapid user adoption, lower costs, faster implementation and IT agility.

Sign up for a one hour live demo and learn how to:

• Implement one or all of the ITIL processes including incident, problem, change, configuration, release management and service catalog
• Integrate these processes into a configuration management database
• Focus on business innovation and value rather than maintenance of complex legacy (client/server) applications and their supporting infrastructure.

Archive of Recorded Webinars

Translating Change Management Processes into Technical Requirements
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June 18, 2009
Join Consulting-Portal and Service-now.com for the second in a series of webinars that illustrate how to rapidly define and translate technical requirements. We’ll then demonstrate how easy it is to model and configure processes within Service-now.com.

Case Study: Modern ITSM in Higher Education - University of San Francisco
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May 14, 2009 (please note the recording is audio only for the first few minutes)
University of San Francisco, Io Consulting and Service-now.com define practical and actionable steps to reduce IT service management costs by more than sixty percent, keep up with student and faculty expectations in the Web 2.0, connected world, modernize IT service delivery and empower your students and staff to become more self-sufficient and leverage pure, internet-based ITSM Software as a Service to unleash competitive leverage.

Service-now.com Spring 2009 Release Preview
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May 13, 2009
Service-now.com is excited to announce the Spring 2009 Release is scheduled for May 28, 2009 from 8:00 PM to 10:00 PM PST.
The release includes significant new functionality and enhancements that you can use on the day of the release including content management system, service level management, project management, ITIL-based best practice plugins, reporting, KPI definition, CIO dashboard, email administration, update sets and knowledge management.

Translating ITIL Processes into Technical Requirements
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April 16, 2009
Consulting-Portal and Service-now.com illustrate how to rapidly define and translate technical requirements. We then demonstrate how easy it is to model and change processes within Service-now.com.

Case Study: Economic Reform Begins with IT
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March 26, 2009
Fruition Partners’s Marc Talluto, Sara Goellner from World Wide Technology, Inc and Service-now.com discuss immediate and actionable ways to save money, improve service management efficiencies and modernize your IT department.

The Next Generation Service Desk: itSMF UK e-Symposium
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March 19, 2009
Join Matt French, Director Product Strategy and explore how Software as a Service (SaaS) applications built around ITIL v3 best practice processes are revolutionizing the IT service management industry. Applications using the Internet as the development and delivery platform are providing users with flexibility, ease of use, cost effectiveness and simplified administration.

Expert Roundtable: ITIL Meets Software as a Service
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March 12, 2009
Pink Elephant, Blue Cross and Blue Shield of Minnesota and Service-now.com discuss how advances in technology can enable rapid ITIL V3 adoption and what the future holds for ITSM software.

SaaS IT Service Management Case Study: Santander Consumer USA Inc.
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February 11, 2009
THINKstrategies, Santander Consumer USA Inc and Service-now.com discuss the benefits of shifting IT service management to the Cloud.

HP Service Desk and Remedy Customers-Juniper Networks Switched, Shouldn't You?
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January 21, 2008

HP and BMC have significantly impacted your business by changing their legacy IT service desk product lines. Not long ago, Juniper Networks faced these same challenges - until they discovered Service-now.com.

HP Service Desk and Remedy Customers-Look Before You Leap!
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December 17, 2008
HP and BMC have significantly impacted your business by changing their legacy IT service desk product lines. HP discontinued OpenView Service Desk and is requiring customers to undertake a highly disruptive and costly implementation of Service Manager, a product built in 1981. Remedy customers face a resource-intensive complex reimplementation to get to version 7 and new, confusing licensing.