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Servicing IT: Service-now.com CEO Fred Luddy
March 10, 2010
When I was 16 years old, which was in the early ’70s, I had a part-time job as a purchasing guy at American Standard. They bought a high-end computer, and I walked into the data center where the Hewlett-Packard computer was and never wanted to leave. I was a moth drawn to the flame. Something pulled me in and made me believe that I wanted to be part of this data processing community. I’ve been that way ever since.
Wall Street Journal
The Next Big Thing - The top 50 venture-backed companies
March 9, 2010
Service-Now is bringing the ease of the consumer Web to common employee chores like ordering a new BlackBerry or getting help with a misbehaving computer. Its cloud service for IT-help requests is a salve for workers frustrated over "using Soviet-era technology to get their job done," when at home they get to shop on Amazon.com, says founder Fred Luddy.
Los Angeles Times
High-tech industry is powering up again
March 5, 2010
It looked as if the economy had dealt a powerful blow to L.J. Mottel, a 35-year-old father of two, when his employer, the Fontainebleau hotel and resort in Las Vegas, filed for bankruptcy and laid him off.
But unlike other victims of the downturn, Mottel had the luck of a high-roller on a hot streak: He was the Fontainebleau's director of information technology, and that made him a hot commodity. He didn't have to wait long before getting a new job at Service-now.com, a Solana Beach, Calif., tech firm that develops Web applications to help companies automate their IT departments.
San Diego Business Journal
Service-now.com Serving More, Larger Customers
February 22, 2010
Service-now.com, an information technology support business, reported both record revenue and customer growth in a Feb. 11 announcement. The locally based business said recurring revenue increased 136 percent in the year between Dec. 31, 2008 and the end of 2009.
Seeking Alpha
The IT Service Management Battle Is Intensifying
February 15, 2010
One of the key battlefields in the cloud computing market for 2010 which I identified earlier this year is IT service management (ITSM).
Pink Elephant blog
February 12, 2010
There’s a big difference between SaaS and ASP. It’s the difference between a modern application and hosted software built in the 1990s – we’ll get into that more later… Ask a Service-now.com customer and you’ll find that although total cost of ownership was a factor in the decision criteria, simplicity, flexibility and partnership were the real decision drivers.
TechTarget SearchDataCenter.com
IT Service Management Software as a Service takes off
February 12, 2010
Under pressure from upstarts such as Service-now.com, the Big Four systems management vendors have stepped up their systems management Software as a Service (SaaS) efforts.
Ovum
The continued rise of SaaS-delivered IT service management
January 27, 2010
Looking forward, Ovum has no doubt that SaaS ITSM solutions will continue to steal market share from their on-premise siblings, as evidenced by the recent announcement of PepsiAmericas as a Service-now.com customer.
TechTarget SearchSOA.com
Can a service repository be kept on the cloud?
January 25, 2010
Ask The SOA Expert: Questions & Answers: If an architect has created a useful services repository, can that be easily uploaded, maintained and protected in a public cloud computing scenario?
TechTarget SearchDataCenter.com
Data center 2009 Products of the Year award winners
January 18, 2010
SearchDataCenter.com announces its 2009 Data Center Products of the Year Awards and Service-now.com wins gold in the category of "Enterprise Systems Management."
Forrester Blog
SaaS: Vendors Separated By A Common Language
December 7, 2009
Software-as-a-Service (SaaS) is rapidly becoming “Everything-as-a-Service” (or, as a client said to me last week, “All-as-a-Service”). I’ve been reporting the impact of SaaS on IT management software for nearly two years now and I keep saying that SaaS is really a phenomenon of new market entrants with compelling arguments against incumbent suppliers. Operators like Service-now.com, ManageEngine, Splunk, and SpiceWorks are leading a charge to replace HP, BMC Software, and CA installations.
ArabianBusiness.com
Software firms you should keep tabs on
December 1, 2009
In an industry where products don't always hold their price for long and the ‘next best thing' remains just around the corner, it is vital that resellers continue to expand their portfolios. Here are 10 software vendors worth watching.
Ovum Butler Group
SaaS and ITSM – a Marriage Made in Acronym Heaven?
November 14, 2009
In the last two years, both Software-as-a-Service (SaaS) and Cloud Computing have gained much publicity and vendor backing, and a growing corporate acceptance with SaaS, in particular, viewed as an immediate opportunity to quickly, and flexibly, deliver business-enabling IT services at lower cost. The drivers around speed, flexibility, and cost have similarly focused CIOs on the use of IT Service Management (ITSM) processes and IT Infrastructure Library (ITIL) best practice in the pursuance of IT service delivery optimisation. However, the question now being asked is ‘Can SaaS and ITSM be used in tandem to deliver even greater business value?’
Reuters
October 26, 2009
In an effort to highlight applications vendors with revenues of less than $100 million who are adapting and innovating around current shifts in the software market, IDC has identified ten innovative applications companies under $100M to watch. Service-now.com made the list.
BSMReview.com
Mitigating Risk for End-of-Life Technology
October 20, 2009
It’s hard to envision a normal, rational IT executive replacing their existing “end-of-life” technology without an examination of alternatives. Yet, too often we rely on the biased input of our legacy vendors in choosing replacement options. Based upon decades of exposure to the marketing prowess of IT service management vendors, the author submits recommendations for mitigating the risks associated with end-of-life technology.
SearchCIO.com
FAQ: IT and organizational change management
October 19, 2009