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November 19, 2008
Forrester forecasts SaaS will take a modest bite out of the IT management market. The big surprise is the high level of interest from medium and large enterprises.
IT Service Management Professionals Association Spotlight
An ITSM Workout to outlast the Economy...
November 5, 2008
We are all concerned with the current state of the economy and how it might affect our personal and business dealings. Most agree that it is going to be quite some time before things get back to normal. Maybe this is the new normal. Hopefully IT service management practices are a fine-tuned machine...
TechZulu
Service-now.com servicing the IT department
October 27, 2008
TechZulu interviews Rob Luddy, Service-now.com VP of sales.
eWeek
October 27, 2008
eWeek asks Fred Luddy, Service-now.com CEO, and Matt French, Service-now.com director of marketing, to bust seven common SaaS myths.
eWeek
What the Client-Server 'Establishment' is Saying about SaaS
October 27, 2008
eWeek sets the stage for Service-now.com to debunk fear, uncertainty and doubt spread by legacy software vendors about the threat of software-as-a-service.
SaaS for the SaaS-less
October 23, 2008
A really interesting and perhaps counter-intuitive phenomenon is that there is a huge demand for SaaS services from enterprises that are firmly committed to the on-premise model.
Silver lining 2: now may be the best time of all for SOA startups
Where are all the SOA startups?
September 29, 2008
Where are all the SOA startups?
Service-now.com Nominated for a Forrester Groundswell Award
September 15, 2008
I can't think of a better match for the 'Managing' category than the first and only SaaS / Web 2.0 IT service management product available on the market today.
Click here to find out more! Service-now.com Starts Up SOA
Its CEO's vision for Service-now.com for the startup's underlying architecture...
September 11, 2008
Its CEO's vision for Service-now.com for the startup's underlying architecture was that the software must be "simple, approachable, configurable, and easy to integrate" and had to be as "restless and stateless as possible." Translation: He turned to service-oriented architecture and SaaS.
CompuCom and Service-now.com to Deliver ITSM
CompuCom Systems, Inc., an IT outsourcing company, today announced...
September 9, 2008
CompuCom Systems, Inc., an IT outsourcing company, today announced its partnership with Service-now.com (News - Alert), a provider of on-demand IT service management software, to deliver Web 2.0-based IT service management technology.
Get full ITIL v3 ITSM functionality over the Web
Service-Now's IT service management platform helps improve system uptime
September 8, 2008
What does it take to rank among the top 50 companies on the Inc. 5000 list of the fastest growing private companies in America? Among other things, these days it takes great information technology. Brian Morgan, director of IT at Interbank FX (IBFX) in Salt Lake City concurs.
Network World's Products of the Week
Service-now.com Summer 2008 Release
September 8, 2008
Key features: Workflow functionality provides customers with the ability to drag and drop all system tasks; enhanced user interface
Startup of the Week: IT Management Online
InformationWeek profiles Service-now.com.
August 30, 2008
InformationWeek profiles Service-now.com.
SaaS and IT Service Management: Delivering Essential Elements of a New Order of IT Service Solutions
Software as a Service (SaaS) is revolutionizing the technology industry.
July 15, 2008
Software as a Service (SaaS) is revolutionizing the technology industry.
CIO
Why SaaS Could Make Your IT Skills Irrelevant
August 20, 2008
CIO - Why SaaS Could Make Your IT Skills Irrelevant
TechRepublic podcast with Fred Luddy
Can SaaS lead to better IT management? Service-Now.com...
August 13, 2008
Can SaaS lead to better IT management? Service-Now.com has built a platform around it.
WhatPC?
June 12, 2008
“Most tools are difficult to configure, but Service-now.com was easy to deploy. And we liked the fact it was a software as a service, as it is hosted and backed up. It is also easy to get to grips with."
Computerworld
ITIL v3: Five Ways to Make it Work For You
April 17, 2008
As ITIL has evolved, a variety of IT vendors have developed tools that support its premises. Sheri Cassidy at Progress Energy hails the better integration of topics in v3, and she says that's aided by a similar advance in support tools. She says the company in August will begin using Service-now.com, a Web-based utility that supports ITIL v3 practices. "It has much more integration between different [ITIL] processes," she says. "You could be in problem management but want to update a change ticket, and it's very seamless." In fact, Cassidy challenges the mantra that companies going into ITIL should get their processes down pat before looking for tools that fit those processes. "We got into ITIL, and by our third year we realized that our tools were not allowing us to do some of the things we wanted to do," she says. "In hindsight, we could have made much faster progress had we had better tools."
Computerworld
The next wave of software licensing arrives
October 10, 2007
Users are fed up with the way vendors sell them software. How upset are they? A recent survey by software management provider Macrovision found that only 28% of organisations surveyed were satisfied with their vendor’s pricing and licensing strategy.
Computing
COI goes on-demand for best practice
May 10, 2007
The Central Office of Information (COI) is using an on-demand service management tool to meet best practice standards that come into effect this month. Version three of the Information Technology Infrastructure Library (Itil) – a best practice framework to encourage IT departments to deliver improved levels of customer service – will be published on 30 May.
ContactCenterWorld.com
Fox IT Unveils On Demand ITIL 3 Complaint Service Management
May 4, 2007
“Service-now.com has made our whole internal service more efficient, look more professional and helped us drive our ITIL processes forward, “said Marc Guy, IS Service Delivery Manager at The Central Office of Information. “Now, we finally have a tool that will allow us to adopt and use ITIL processes so much easier.”
ZDNet
May 3, 2007
An opinion column in ComputerWorld by two McKinsey consultants this week explains why they believe it's Time for the IT Industry to Take Notice of software as a service. Quoting McKinsey's research last year that found a jump from 38% to 61% in the proportion of CIOs planning to use SaaS, the authors set out "why this trend seems bound to gain traction where an earlier generation of hosted software failed to do so a decade ago.
Networkworld
Service-now.com: SaaS vendor delivering ITIL process help
February 14, 2007
Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution. Service-now.com seems to have based its business on the premise that IT shops needs as much help with processes as they do technology. The start-up's business and technology model proves that the vendor falls clearly in the camp that technology without best practices will ultimately fail.
San Diego Union Tribune
January 26, 2007
It might seem fitting for a software company that arose from the ashes of