OhioHealth

 "We’ve been able to take the positive results of our KPIs back to the business units to help drive a change in thinking from the business about IT as an actual partner and not just a cost center." – Garrick Vance, OhioHealth process manager

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Santander Consumer USA

“What used to take a service desk pro ten minutes now takes two minutes. When applied to an average volume of 1200 incidents per day and about 270 changes per month, this increased efficiency really adds up” – Kimberly Rogers, Santander Consumer USA IT service delivery and IT change manager

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2e2

"We required a single tool, based on the IT Infrastructure Library (ITIL) and ISO, that would provide best practice guidance, but also allow us to implement our own unique processes in a phased approach." - Phil Reader, 2e2 director of project and service management

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Univeristy of San Francisco

"Our help desk and technical staff really liked what they saw in Service-now.com as a next-generation application that they would actually enjoy using." – Tracy Schroeder, University of San Francisco VP of IT

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