Solutions | By Service | Field Service Management

Standard IT service management practices may work when all of your technical resources are in the same room, but what happens if you have remote or mobile technicians? That's when the best IT thinkers turn to ServiceNow for field service management.

• 
• 
• 
• 
• 

Share Your Own ServiceNow Screenshots

Intelligent dispatch, work order tracking, and inventory management

Give dispatch agents the information they need to triangulate technicians, locations, and inventory - to get the right resources assigned to the right tasks, at the right time. It really works. Just ask our customers.

ServiceNow Field Service Management helps make sure you use inventory efficiently by tracking items in the configuration management database (CMDB) as they change locations and go through logistical phases such as warehouse, agent assigned, vehicle trunk stock, and customer on-site stock. Easily assign service orders to remote technicians using automated skills mapping and a drag and drop interface.

Built on the ServiceNow platform, reporting, cost management, and social IT capabilities (like chat and live feed) are automatically included in your complete field service management process.