Location:
The Winds of Change: powered by Service-now.com
For some time, the winds of change have been howling in IT service management. Corporations strive to deliver top-notch service, but are hindered by rigid technology, endless maintenance and migration projects. You need a modern ITSM application that allows you to unlock your vision, is easily adopted by your user community and reduces your ITSM costs by 60 – 80%. Chicago, IL New York, NY
Please join Service-now.com as we explore the new ITSM landscape and discuss how the largest IT organizations in the world eliminated unnecessary spending and became more productive. During this information-packed session you will hear from our customers, Fred Luddy, Service-now.com founder/CEO and former Peregrine and Remedy CTO of thirteen years, as well as have the opportunity to network with other IT executives and peers.
Dates and Locations:
Chicago Agenda (November 11, 2008; 8:00 AM - 12:30 PM)
November 11, 2008
8:00 AM – 12:30 PM
Westin O’Hare
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November 12, 2008
8:00 AM – 4:00 PM
Grand Hyatt New York
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New York Agenda (November 12, 2008; 8:00 AM - 4:00 PM)
8:00 – 9:00
Registration and breakfast
9:00 – 10:00
Now is the Time to Embrace Change
Fred Luddy, CEO and founder, Service-now.com
10:00 – 10:30
Service-now.com Customer Presentation
Juniper Networks
10:45 – 11:30
Service-now.com Demonstration
Rob Phillips, Director Solution Consulting, Service-now.com
11:30 – 12:00
Service-now.com Customer Presentation
Publicis Groupe
12:00 – 12:30
Executive Roundtable
Fred Luddy, CEO, Service-now.com
Andy Chedrick, CFO, Service-now.com
| 8:00 – 9:00 | Registration and breakfast | ||
| 9:00 – 10:00 |
Now is the Time to Embrace Change | ||
| Fred Luddy, CEO and founder, Service-now.com | |||
| 10:00 – 10:30 |
Service-now.com Customer Presentation | ||
| Global 2,000 Financial Institution | |||
| 10:45 – 11:30 |
Service-now.com Overview Demonstration | ||
| Rob Phillips, Director Solution Consulting, Service-now.com | |||
| 11:30 – 12:00 |
Service-now.com Customer Presentation | ||
| Fortune 1,000 Insurance and Financial Institution | |||
| 12:15 – 1:15 |
Working Lunch - Executive Roundtable | ||
| Fred Luddy, CEO, Service-now.com | |||
| Andy Chedrick, CFO, Service-now.com | |||
| 1:30 – 2:15 |
Using Service Request to Automate Your Support Operations | ||
| Rob Phillips, Director Solution Consulting, Service-now.com | |||
| 2:30 – 3:15 |
Simplifying Service Definition Using Discovery and Mapping | ||
| Dan Sherwin, Solution Consultant, Service-now.com | |||
| 3:15 – 4:00 | Open Discussion | ||