Location:
The Service-now.com subscription offers much more than access to the software. Our team is dedicated to ensuring your software is available, secure and always on the current version. Here is a glimpse into what is included in the Service-now.com subscription:
Complete, Modern Web 2.0 Applications
Powerful Applications
Functions
• Incident Management
• Problem Management
• Change Management
• Release Management
• Configuration Management (CMDB)
• Request Management
• Service Catalog
• Knowledge Management
• Service Level Management
• Asset Portfolio and Contract Management
• Project Management
• Discovery (optional, additional charge)
• Graphical Workflow
• Survey Management
• Extensive Customization
• Development Platform
• Email/SMS Notifications
• Approval and Escalations
• Reporting and Dashboards
• SOA-based integration utilities
Highly Available, Secure Infrastructure
High-end Hardware and Software
Data Center Facilities
• Database
• J2EE Application Server
• Web Server
• Load Balancer
• LDAP/AD Integration
• Backup Servers
• DR Instances • AC and DC Power
• Redundant System Components (N+1)
• Parallel Redundant UPS
• Battery Backup
• Full Data-grade HVAC
• Temperature Control
• Humidity Control
Disaster Recovery and Prevention
Infrastructure Security
• Near real-time replication with
point-in-time-restore (PITR)
• Disaster Recovery Processes
Physical Security
• Early-warning Fire Detection
• Smoke Detectors
• High Temperature Detectors
• Redundant Fire Suppression
• Power Management and HVAC Monitoring
• Keycard Access and Video Surveillance
• SSL Password Encryption
• Access Control
• Continuous Auditing
• Systems Monitoring
• Intrusion Detection
• Firewall Clusters
• Email Encryption
• VPN Tunneling
Automatic Upgrades
Multi-channel Support, Active Community
• Three major releases annually that you can
use on the day of the release
• Automatic upgrades that preserve all
customizations through upgrades -
guaranteed
• Excellent release track record, we have
delivered 14 releases in the last five years
resulting in 4,200 successful upgrades
• Follow-the-sun phone and email support
• Wiki - online documentation and video
tutorials
• Continuous monitoring of instances
• Remote diagnostics and resolution –
ability to immediately view your instance
to determine issue
• Annual Knowledge User Group
meetings provide networking
opportunities and knowledge transfer
Training
• On-site training offered globally; in-class
training offered at Service-now.com
facilities in San Diego, CA, New York, NY
• Online documentation, video tutorials
available on our Wiki
RELATED LINKS
- Service-now.com Knowledge10 EMEA - Sept. 13-15
- Spring 2010 Release Includes Six New SaaS Apps for Modern ITSM
- InformationWeek - SaaS for IT demo
- Service-now.com Posts Another Record Quarter of ITSM SaaS Customer...
- Service-now.com Named Systems Management Product of the Year
- PepsiAmericas selects Service-now.com SaaS for ITSM