In times of change, savvy IT executives scrutinize the status quo and identify opportunities to cut costs while improving the IT organization for the long-term. Service-now.com customers have saved millions and significantly increased productivity by switching to Service-now.com.

Hard dollar savings from day one
Service-now.com saves time and money on existing HP Service Desk, HP ServiceCenter and BMC Remedy implementations. Service-now.com customers often experience a 20 percent reduction in annual maintenance fees through simplified subscription licensing, implementation time and cost savings of 75 percent compared to legacy ITSM tool upgrades, and 100 percent infrastructure and upgrade cost avoidance. Service-now.com substantially reduces ITSM tool total cost of ownership (TCO).

Efficiency now more than ever
Service-now.com customers have found that our innovative, simplistic approach drives productivity and substantially increases communication. Our applications can be managed with 25 percent of the staff allowing resources to focus on projects that drive business forward. Get work done and don’t settle for just keeping the lights on.

Legacy vendors continue to acquire companies for market share attempting to appease Wall Street. These acquisitions are rarely in the best interest of the customer. Broken integrations and multiple UIs hurt customer productivity. IT organizations can’t afford tools that hinder more than help.

Implement in 25 percent of the time
Service-now.com is efficient and cost-effective. Our customers don’t waste time installing software because Service-now.com is built on and delivered via the Internet. Implementation begins on day one, not after weeks or months of struggling with traditional installation headaches.

Agility is paramount
Current economic conditions require businesses and IT services to be agile. The simplicity and flexibility of Web 2.0 technology allows Service-now.com customers to easily customize the application to meet unique business needs. Service-now.com does not require an army of expensive consultants to help deploy IT processes.

Upgrades should be the vendor’s responsibility
With Service-now.com, never worry about an upgrade again. Our automated upgrade process delivers new functionality three times per year with no additional costs or headaches, period.

Enterprise software vendors have historically required customers to shoulder the burden and costs of application upgrades and maintenance. These same vendors are forcing significant, expensive and time-consuming upgrades during lean economic times. Most IT organizations today can’t absorb the loss of valuable time and resources, additional infrastructure expenditures, excessive consulting costs and staff retraining. Not to mention, the endless cycle of patches and maintenance. 

No extortive maintenance and support fees
We don’t believe in charging a la carte fees for maintenance and support. The Service-now.com annual subscription includes online support tools, upgrades and continuous maintenance and monitoring of your instance. SaaS has changed the enterprise software maintenance and support model for good.

Take a step back. Think about what you are getting in return for your annual maintenance. Is it an endless stream of patches and unhelpful offshore support? Is it worth it?

Pragmatic approach to partnership
Service-now.com represents a tectonic shift in vendor/client relations. Our approach to business is based on transparency, with no hidden fees or agendas. We are committed and financially motivated to ensure your success. Customer satisfaction is easily calculated in the world of on-demand software. If you are not happy, we lose you as a customer.

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