Spend less money
Our customers have experienced a dramatic reduction in ITSM costs. Your licensing costs can be less than your current maintenance, application infrastructure costs will disappear, administrative costs can be lowered by more than 50% and upgrade costs will be zero. Significant savings you can’t afford to pass up – your IT service management costs can be reduced by 60 to 80 percent. Lowering costs is always a good business decision, but never more than now considering current economic conditions.

How:

Customer Results:

·         Reasonable subscription fees, no maintenance

·         Rapid, predictable, lower-cost implementations

·         Automatic upgrades liberate staff for more important things

·         Free data center resources and leave maintenance work to us

·         A Global 2,000 financial organization cancelled $4.5M in annual maintenance fees and refused to spend significant money on vendor recommended upgrade.

·         A leading Systems Integrator saved more than $1M by eliminating consulting costs and maintenance fees. Implemented incident, change, CMDB, service catalog and custom applications without the use of high-cost professional services.

Be more efficient
Start using a system that truly works for a larger user community than you have today. Many of our customers came from older client/server technology and have found the Web 2.0 approach to be a breath of fresh air. Add that to the way the system interacts via email and sms and you have a process collaboration tool that drives productivity. Your staff will see Service-now.com as a tool that helps get work done, not an impediment.

How:

Customer Results:

·         Access anywhere, any time, via any browser

·         Lightweight, browser-based app fosters better communication

·         Multiple communication options speed delivery of information in a format users want

·         Automatically inform end users of completion, progress, need for information

·         A Fortune 1,000 global technology company with 14,000 employees increased staff efficiency by assigning accountability and is able to better manage the support business through real-time reporting and trend analysis.

·         A multi-billion dollar US pharmaceutical company with 5,700 employees reduced call volume significantly and is able to handle more work without increasing head-count.

Do business your way
There is prevailing wisdom in the IT world to try and use applications “out-of-the-box” with no customization or personalization. This wisdom was born from the abysmal upgrade experience that follows customization from the clientserverozaic era.  We say this is nonsense! Give customers the freedom to deploy their business and process model - we guarantee it will work in the upgraded system, without exception.

How:

Customer Results:

·         Customize behavior and user interface with simple right-click functions and GUI-based tools

·         Integrate faster and more often using open, SOA standards

·         As your organization matures, the application can grow with you

·         Quickly build integrated, custom applications

·         Service-now.com enables a Fortune 500 Services company to be more agile allowing them to better manage change as they expand and contract with the tax season.

·         A Global 2,000 financial services firm with 177,000 employees in 70 countries built custom project and procurement management applications to manage projects against cost centers and IT budgets.

Enjoy a truly integrated system
The applications in our suite were designed to be integrated and based on ITIL from day one. Most of our competitors have acquired software or partnered to cobble together a “solution” that frequently leaves a bulk of integration work to the customer. Not the case with Service-now.com. Roll out the system modularly knowing that as you add each piece, it will fit hand-in-glove with the other applications.

How:

Customer Results:

·         Single platform and administration across all ITIL processes

·         Native integration drives more automation and more control

·         Staff liberated to focus time fine-tuning business processes

·         Information is easily shared and presented to provide better service in less time

·         The 15th largest county in the US, with 12,000 employees leverages a single system for cross application reporting, shared workflow, robust knowledge management, and integration to LDAP.

·         A large Midwest healthcare organization with 14,000 employees replaced a rigid CA system with natively integrated incident, knowledge, service request, service catalog and built a custom service continuity management application on Service-now.com.

Provide better service
Our lightweight, but comprehensive approach to IT service and asset management has been successfully deployed in more than 200 of the world’s largest, most complex and demanding businesses.  Our approach delivers a system that everyone can benefit from.

How:

Customer Results:

·         Auto-upgrades eliminate version lock

·         Three releases per year provides new functionality usable on day one

·         Intuitive, familiar Web 2.0 interface entices users to actually use the application

·         Combine ITIL V3 and unique processes to support your needs

·         A leading US specialty retailer provided quality support for their SAP Retail Suite rollout to 775 stores by implementing employee self-help and reduced call volume by 50 percent.

·         A technology company with $500M in annual revenue and 1,000 employees defined more than 60 IT and facilities catalog items within three months resulting in better quality, more measurable services.

Go with the visionary
The latest Gartner IT Service Desk Magic Quadrant names Service-now.com as the only visionary software vendor in IT service management.  Clearly, that would be how you want your customers to perceive you!  In five years time, we have surpassed the competition through simplification and a much faster release cycle.  Join the leader and position your organization to drive innovation. 

How:

Customer Results:

·         Powerful technology through simplification, while the competition works on feature lists

·         Web 2.0 + SaaS + ITIL V3 = more productivity for far less

·         Progressive licensing model designed for you

·         Freedom to expand and change without risk

·         While legacy incumbent service desk vendors fumbled with getting their application to work, a Fortune 100 entertainment firm with 24,000 employees found Service-now.com to be the only modern, truly Web-based applications built on ITIL V3 processes.

·         A large university health services organization stated “Service-now.com is the first piece of software I have ever delivered, when, on the day we put it into production, I didn't want to [shut it off]”.

Get promoted
Sure, people say, “you never get fired for buying HP or IBM”, however this has proved to be a defeatist position. The truth of the matter is that several of our customers have not only enjoyed a better working environment, but have been promoted for creating it!   We can’t guarantee this one, but we can guarantee that we will do everything in our power to ensure you are as happy and satisfied as the rest of our 200+ customers.