Our production hosting facilities offer multi-layered physical security features designed to thwart internal and external threats, protect from natural and man-made disasters, and ensure our customer instances operate as expected.

Data Center Facilities

Service-now.com data center facilities include state-of-the-art redundant power management, HVAC, and fire suppression facilities.  Each data suite or co-location room includes HVAC systems and redundant cooling, fire suppression units with a pre-action dry pipe system and Very Early Smoke Detector Apparatus’ (VESDA).  The facility includes ‘always-on’ power delivered by Uninterruptable Power Supply (UPS) systems which are monitored 24x7.
 
Data Center Access Control

Service-now.com enforces strict security and access control policies to ensure only authorized personnel are granted access to our data centers, cages and cabinets.  All visitors and customers must have a valid driver’s license or passport and a verified user name and password to enter our data center facilities.  Upon verification, key cards are issued.  All personnel are escorted by data center staff to their cages and cabinets. Throughout the facility there are over 100 closed circuit cameras capturing all traffic in and out of the center while key card readers log customer traffic through all exits and doors.  Traffic and activity data is permanently recorded and immediately delivered to Service-now.com.