Confidence Delivered

We understand successful partnerships are built on confidence.  Your confidence in our ability to provide a secure service delivery platform is paramount.  As an On Demand solution provider, we recognize data security and system integrity are first and foremost on our customer’s list of requirements.

Service-now.com is drastically different than legacy IT service management and On Demand software providers.  IT service management is not only something we deliver, it is our business.   We live, breathe and practice ITIL in everything we do – from the way we design our software to the way we manage your Service-now.com instance.   We combine our years of IT service management experience with world-class infrastructure technology and security to ensure you are protected.  We deliver confidence in six key areas:

Physical Security
We offer the widest range of redundant physical security features available including fire alert and gaseous fire suppression, video camera surveillance, secured and escorted access with on-premise law enforcement, and ‘always-on’ power systems.

Communications Security
Our comprehensive defense and response systems include firewall protection, VPN tunneling, multiple layers of encryption (SSL/TLS), and LDAP security.  We provide secure integrations to prominent 3rd party systems and data sources.

Data Security
We preserve customer data through redundant systems including scheduled backups to a second server and a geographically separated disaster recovery facility, password protection, and system monitoring.  Formal Disaster Recovery and Business Continuity plans are defined and tested. 

Application Security 
We deliver acute application security functions focused on user authentication, access control and auditing.   Service-now.com is  governed by encrypted password protection, role-based security and contextual security.  Each interaction is logged for auditing purposes. 

Data & Code Isolation 
We provide our customers with their own set of applications and databases. Customer databases are private and not intermixed with any other organization’s data.  This is a key tenet of our architecture that not only provides security, but also enhances manageability and reliability.

Audit & Compliance
We deploy governance strategies designed to ensure customer privacy, meet auditing standards including SAS-70 Type II, and help support regulation initiatives.