Service-now.com Corporate Brochure

Service-now.com

Using the internet as the development and delivery platform, Service-now.com has taken intuitive Web 2.0 technologies, ITIL V3 standards, and a unique SaaS delivery model and packaged them into an affordable, enterprise scalable application. The results: all Service-now.com customers are on the current version receiving cutting-edge technology three times a year, able to implement ITIL processes faster and focus resources on driving the business forward.

View PDF

A Brief History of Software as a Service

Service-now.com

The market trend-spotters agree: SaaS is the next big step in the logical evolution of software. Just as businesses replaced the water wheel with electric power from a grid, IT and software have moved far beyond sneakernets, fat fingers, patches and CDs. But not every alternative to traditional software includes all of the benefits of true SaaS. For users to better ensure their business needs and goals are addressed, it’s important to understand the differences between traditional software, software offered by Application Service Providers and the different flavors of SaaS. This paper will provide a brief history of SaaS.

View PDF

Mitigating the End of Life Scenario

Bill Keyworth, Vice President and Research Analyst

Having spent over twenty-five years in analyzing, advising, defining, developing, promoting, messaging and selling IT management technologies, I'm consistently impressed with the willingness of the end user to accept the end-of-life (EOL) scenario as painted by their technology vendors.

View PDF

Help Desk Help

Service-now.com

At a growing number of businesses, help desks need help themselves. For years, companies needing to resolve incidents and problems have relied on traditional help desk systems. Among the most popular of these has been HP's Service Desk offering, part of that company's venerable OpenView IT management portfolio. However, in recent months HP Service Desk users have been plagued by uncertainty concerning the future of the offering.

View PDF