Service-now.com training offers hands-on, instructor-led training for administrators.  Our training focuses on real-world scenarios and test cases designed to give you actionable knowledge that will help you get the most out of your ITSM platform.

Admin Training Class Description

This two day class provides an introduction to Service-now.com administration. The course is designed to enable new administrators in building out and configuring their Service-now.com instances. The course covers the following items: Creating new applications and new modules; Personalizing and creating forms and fields; building reports, gauges, and homepages; setting up Service Level Agreements; importing data into the instance; and utilizing update sets to facilitate moving customizations between systems, such as development to test to production.

Who should attend?

Anyone who will be configuring and administrating your Service-now.com instance, typically the Service-now.com systems administrator.
 
What do I need to know before I attend?

Unlike what you are accustomed to, this course does not have any specific requirements – no JavaScript, C++ or any other programming language knowledge required.  This class is designed to cover the fundamentals, giving you the knowledge you need to get the most out of Service-now.com.
          
Materials Needed:

-  Laptop – optional to participate
-  Note taking material
-  Casual Dress
-  A mind that is ready to learn and ready to exchange ideas
-  Business cards, if you have them – be ready to meet folks that are wearing similar shoes

How to Register:

To view all available courses click Course Schedule

To register for class:
- Customers can login to HI and register via Self Service
- If you do not have an account, please contact your account representative for registration.
- Upon receipt of your registration, Service-now.com will forward an invoice for the training.
- Administrator Training is priced at $1,000 per attendee.

Class Schedule (includes 1 hour lunch break)

-  DAY 1: 8:30 – 4:00
-  DAY 2: 8:30 – 4:00