Juniper Networks

“It was the first time in recorded Juniper history that our engineers were actually excited about a product. They saw it from a more technical aspect and were greatly impressed by the Web 2.0 capabilities, the Web-based model, and the fact that it actually worked in their various browsers.” – Chris Terzian, Juniper Networks senior technical lead

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OhioHealth

 "We’ve been able to take the positive results of our KPIs back to the business units to help drive a change in thinking from the business about IT as an actual partner and not just a cost center." – Garrick Vance, OhioHealth process manager

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PriceWaterhouseCoopers

"We could focus on the charter of our IT organization, which is to service the business, not to set up a new service management tool every two to three years." - Ronald Hunse PriceWaterhouseCoopers - Netherlands manager of IT operations

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Publicis Groupe

“I can honestly say that the adoption of Service-now.com has made it fun for me to work again. I know it sounds a bit contrived, but I actually come to work and have fun now.” – Bob Callaghan, Publicis Groupe change and configuration manager

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REI

"...at a meeting early on, when our VP asked “What kind of training will there be?” One of my IT colleagues held up an iPhone and said, “Did you get training to use your iPhone?” Of course, everybody replied, “No,” and I said, “It’s going to be like that.” - Lois Lowther, REI IT service management manager

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Santander Consumer USA

“What used to take a service desk pro ten minutes now takes two minutes. When applied to an average volume of 1200 incidents per day and about 270 changes per month, this increased efficiency really adds up” – Kimberly Rogers, Santander Consumer USA IT service delivery and IT change manager

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University of San Francisco

"Our help desk and technical staff really liked what they saw in Service-now.com as a next-generation application that they would actually enjoy using." – Tracy Schroeder, University of San Francisco VP of IT

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World Wide Technology

"We've saved a lot of money with Service-now.com in reduced management time...Instead of gathering data, we can report on it and spend our time making decisions on it." - Sarah Goellner, World Wide Technology director of IT governance

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