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Modern IT organizations are taking advantage of public and private cloud services in order to reduce capital costs, increase flexibility and drive business agility. Without high levels of automation, virtual machines and cloud services have the potential to quickly grow out of control. Choosing ServiceNow Runbook Automation helps streamline complex procedures while also maintaining control.

April 18, 2012 - SilverStorm Solutions / ServiceNow webinar. Delivered in Spanish. Time: 11.00 - 12.00

Organizations are being asked to do more with less while facing an increasing variety of technology to support, including new trends like 'Bring Your Own Device' (BYOD) corporate programs. Learn how to embrace this new trend and put the right IT tools in place to manage an ever-changing technology environment.

With the current growth in cloud infrastructure, a lot of focus is being given to cloud provisioning and monitoring technologies. But this doesn't mean that service management is relegated to the back-burner. In fact, Service Management becomes even more critical in a cloud environment. Learn more in this upcoming webinar.

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts show how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

In the legacy world, the configuration management database (CMDB) or the configuration management system (CMS) is often viewed as a necessary evil. CMDB projects have a reputation for failed starts, lengthy implementations, and ongoing maintenance challenges that result in limited business value and lots of unrewarding work. The best IT thinkers have found a better way with ServiceNow.

Join ServiceNow customer, Kim Liston and the Omnicare team as they discuss how Gamification radically changed the Omnicare Service Desk operating model. Kim and her team will share how Omnicare roles, responsibilities and processes changed in addition to the implementation of operating metrics linked to individual performance with their Gamificaiton initiative.

This Deep Dive webinar addresses the most common cause of service disruption – Change Management. Learn how an automated closed-loop change management system will save you time, reduce risk, and improve the quality of your services. In less than an hour, our ServiceNow experts show you: Graphical Workflow Change Risk Assessments Collision Detection using CMDB relationships Scheduling timelines and calendars

Learn how to improve the productivity of your IT organization and the business systems you rely on through powerful IT cloud services that are simple to use and easy to implement. In less than an hour, our ServiceNow experts show how an effective IT Service Management strategy can enhance IT business value while saving significant resources, time and money. And no, we're not just making this stuff up!

Learn Why a Service Catalog is Critical to the Success of Your IT Organization. Stay tuned for upcoming Deep Dive topics including: Change & Release Management (March 06) and CMDB/Discovery (March 20).

Social IT is, simply put, our rocket ship to the future. It takes the power of social media, marries it with the intelligence of information technology, to propel the tech world into the next century. Intrigued? You should be!

Remember what Napster did to the music industry? It changed the playing field. This webinar explores how cloud infrastructure is having a similar impact on business computing and, more importantly, how the lack of an intuitive, actionable service catalog can keep you from realizing the biggest benefits of the cloud. George Spalding of Pink Elephant and Craig McDonough of ServiceNow conduct this informative session discussing how an IT service catalog is critical to the success of your cloud initiative.

Discover How to Improve Your IT Process with Incident & Problem Management. Stay tuned for upcoming Deep Dive topics including: Service Catalog (February 14), Change & Release Management (March 06) and CMDB/Discovery (March 20).

The Aspen release focuses on system scalability and resilience, and also includes a number of application additions and platform enhancements such as: Managed Documents, IT Governance, Risk & Compliance, Project & Portfolio Management, Zing Text Search, Workflow and Runbook Automation.

Not sure where to begin your Cloud journey? For many agencies, IT service management (ITSM) in the Cloud was the right fit for the Cloud-first mandate. Learn why IT service management in the Cloud is the foundation of a long-term Cloud strategy.