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"By leveraging his 25 years as a builder and creator of technology for IT leaders, Fred will not only bend your thinking, he will provide information to help you prepare for and capitalize on the most dramatic shifts to face IT in recent memory. He will explore the role of service automation in hybrid cloud computing, the Facebook imperative, and unveil the latest ServiceNow innovations that will help cement IT as business heroes."

"Join the Shaman for a journey through the technology and process eras of IT to IT 3.0. This is the evolution of IT. Video created by ServiceNow and Piranha Productions for the ServiceNow Global User Conference, Knowledge11."

"ServiceNow Founder and Chief Product Officer, Fred Luddy, presents his vision for IT 3.0."

"Ravi Nannapaneni, Director of IT Service Transformation at Intel, describes how Intel IT delivers a strategic advantage."

"Olaf van der Vossen, GS Service Management and Support at CERN, describes how CERN accelerated service management maturity with ServiceNow."

"Timothy First, Global Manager of Service Operations at Perrigo, describes how Perrigo transformed IT."

"Short video offers a tour of ServiceNow from a CIOs perspective"

"ServiceNow is a finalist for the 2010 Pink Elephant Innovation of the Year award."

"Service-now.com customers NYSE-Euronext, VeriSign, Pepsi Americas and Clark County, Nevada provide insight into how they are dealing with economic pressures and the growing need to provide better services using ITIL and software as a service."

"Opening Video from Knowledge10, the ServiceNow Global User Conference"

"Closing video from Knowledge10 EMEA, the ServiceNow EMEA User Conference"

"ServiceNow CPO, Fred Luddy, keynote from Knowledge10, the ServiceNow Global User Conference"

"ServiceNow is a finalist for the 2009 Pink Elephant Innovation of the Year award."